TERMS & CONDITIONS
AHA (Awareness Healing Appreciation) Coaching
These Terms and Conditions are effective from 27 May 2026.
Last reviewed: June 2026
Welcome! I am Mag, the founder of AHA Recall Healing Coaching. My work is rooted in awareness, healing, and appreciation, and I am truly grateful that you have chosen to take this step with me.
These terms and conditions govern your use of the AHA Coaching website and all purchases of digital content, online services, and 1:1 consultations.
Please read them carefully before placing an order or booking a session. By using the website or completing a purchase, you confirm that you have read, understood, and agreed to these terms.
If you have any questions before proceeding, please contact us at info@aharecallhealing.eu.
Part A - General Provisions
The following terms used throughout these Terms and Conditions have the meanings set out below:
Account – a personal account created by the buyer on the AHA Coaching platform, used to access purchased digital content and services.
Agreement – a contract concluded between AHA Coaching and the buyer for the purchase of digital content or the provision of online services.
Business Days – Monday to Friday, excluding Irish public holidays.
Buyer or User – any individual with legal capacity who places an order or purchases services through the Website, including Consumers and Small Business Buyers.
Consumer – an individual entering into an agreement for purposes unrelated to their professional or business activity.
Digital Content – coaching programmes, courses, recordings, worksheets, guided sessions, and any other material produced and delivered in digital form.
Distance Contract – a contract concluded through the website without the simultaneous physical presence of both parties.
Order – a declaration of intent by the buyer to enter into an agreement, submitted through the website in accordance with these terms and conditions.
Pre-Sale – the process of collecting orders for digital content or services prior to their official release date.
Price – the monetary amount payable by the buyer to AHA Coaching for digital content or services.
Service Provider / AHA Coaching – Magdalena Rozdzialik, trading as AHA (Awareness Healing Appreciation) Coaching, 160 Rosewood, Ballincollig, Co. Cork, Ireland, TRN: 5406449W, email: info@aharecallhealing.eu.
Small Business Buyer – an individual entering into an agreement in connection with their business activity where that agreement is not of a professional nature for that person.
Website – the online platform operated by AHA Coaching at https://www.aharecallhealing.eu/ and its associated subpages.
AHA Coaching offers coaching programmes, digital content, and online services through the website. These Terms and Conditions govern the use of the Website and set out the rights and obligations of both AHA Coaching and the Buyer. All Agreements are governed by Irish law, including the Consumer Rights Act 2022.
Technical Requirements
Accessing the website and placing an order requires the following:
A stable internet connection and a compatible device (desktop, laptop, or mobile)
An up-to-date web browser with cookies enabled (e.g. Chrome, Firefox, Safari, or Opera)
An active, properly configured email address, please ensure emails from aharecallhealing.eu are not filtered to spam
Some digital content may require additional software to open specific file formats such as PDF, MP4, MP3, or MOV. Where this applies, it will be clearly stated on the relevant product page before purchase.
Your Responsibilities as a Buyer
Use the Website only in accordance with these Terms and applicable Irish law, and in a manner that does not interfere with the Website or other users.
Provide your real, accurate, and complete personal details. Agreements cannot be concluded anonymously or under a pseudonym.
Not submit, upload, or transmit any unlawful, harmful, or offensive content through any part of the website.
Part B - Digital Products & Online Courses
AHA Coaching offers the following digital content and services:
Individual coaching sessions
Online coaching programmes
Online courses
Live online webinars
Email mentoring
The followingelectronic servicess are provided free of charge:
The ability to browse the Website and place orders
A newsletter service, where the Buyer has opted in
Free content, including selected webinars and PDF guides, available from time to time through the Website or newsletter (availability is stated on the relevant product page)
Purchased digital content and services are subject to the prices set out on the website at the time of purchase.
All descriptions of digital content and services on the website are invitations to purchase and do not constitute a legally binding offer under Irish law.
How to Place an Order
Browse the website and select the programme or service you wish to purchase.
Click “Add to Basket”. You may continue browsing or proceed to checkout.
If you have a discount or coupon code, enter it in the designated field and click “Apply Coupon”.
At checkout, provide your full name, address, phone number, and email address, and accept these Terms and Conditions.
Review your order. You may modify your details or selections at any stage until you click “Buy and Pay”.
Click “Buy and Pay”. This constitutes a binding order, and payment becomes due.
By submitting your order you confirm that all information provided is accurate and complete. You are responsible for any consequences arising from submitting incorrect details.
Order Cancellation by AHA Coaching
AHA Coaching reserves the right to cancel an order where the order form has been completed incorrectly or incompletely, or where sufficient details have not been provided. In such cases you will be notified by email and given the opportunity to resubmit your order.
AHA Coaching may offer certain digital content or services for purchase in advance of their release date through a pre-sale. Goodss available through pre-sale will be clearly marked on the website, including the expected release date.
AHA Coaching reserves the right to change the expected release date. You will be notified of any such changes by email no later than 7 days before the original expected release date where circumstances allow or immediately where a change arises unexpectedly.
Your right to cancel a pre-sale order: if you are a consumer and do not agree to a change in the release date or terms, you have the right to cancel and receive a full refund within 14 days of being notified of the change. Contact us at info@aharecallhealing.eu with the subject line “Pre-Sale Cancellation Request”. Refunds will be processed within 14 days to your original payment method.
AHA Coaching accepts the following payment methods: Online card payments via Stripe and PayPal
All available payment methods are displayed during the checkout process. AHA Coaching does not store or process your card details directly. All online payments are processed through secure, encrypted payment gateways.
Discount Codes and Promotional Pricing
Where available, you may apply a discount code or voucher at checkout. You have no entitlement to a discount unless one has been expressly offered as part of a promotional campaign.
In accordance with Irish consumer protection law and the EU Omnibus Directive, where a discounted price is displayed, the lowest price charged for that product in the 30 days prior to the discount will also be shown.
Pricing and Invoices
All prices are displayed in Euro. Prices are inclusive or exclusive of VAT as stated on the product page. AHA Coaching reserves the right to change prices at any time. The price applicable to your order is the price displayed at the time you complete your purchase.
If you require a VAT invoice, please request one at the time of purchase or by emailing us. Invoices will be issued electronically to the email address provided in your order form.
Delivery
AHA Coaching will make your purchased digital content available once payment has been successfully authorised. Access will be provided either immediately upon completion of your order or at a date specified on the product page via the following:
a link sent to the email address provided at checkout, or
your user account on the AHA Coaching learning platform.
Digital content is considered delivered at the moment it is made available to you or to a device of your choosing.
Access Duration
Access to digital content may be time-limited or unlimited depending on the product. The access duration is clearly stated on the product page before purchase. Where lifetime access is offered through a user account and AHA Coaching must close or migrate the platform, you will be given at least 30 days' notice and the opportunity to download your content before access is removed.
Personal Use Only
All digital content purchased from AHA Coaching is for your personal use only. You may not:
share, sell, or redistribute the content or any part of it
include the content in your own products or services
use the content for commercial purposes without a written licence from AHA Coaching
If you wish to use any digital content for business or professional purposes, contact us at info@aharecallhealing.eu to discuss a licensing arrangement.
Account Security
Where access is provided through a user account, the following are strictly prohibited:
sharing your login details or account access with any other person
attempting to access content not included in your purchase
using your account for marketing or promotional activities
taking any action that interferes with the technical functioning of the platform
Each account is monitored for security purposes. Access from more than two different devices or IP addresses within a short period may be flagged as suspicious and could result in suspension pending investigation. AHA Coaching reserves the right to terminate access permanently where account sharing or unauthorised use is confirmed.
Changes to digital content
AHA Coaching reserves the right to make changes to digital content for legitimate reasons such as correcting errors, improving quality, or complying with changes in Irish law. Changes will not result in additional cost to you. Where a significant change negatively affects your access or use, you will be given at least 7 days' written notice and may terminate the agreement within 30 days of the change.
As a consumer or small business buyer, you have the right to withdraw from any agreement concluded through the website without giving any reason within 14 days of the date the agreement was concluded. This is your statutory cooling-off period under the Consumer Rights Act 2022.
To exercise this right, contact us at info@aharecallhealing.eu within 14 days with the subject line “Withdrawal Notice” and include your order details. We will acknowledge your request promptly and process your refund within 14 days.
Exception: digital content accessed immediately
The right to withdraw does not apply to digital content not delivered on a physical medium where all of the following conditions are met:
you have given your express prior consent to AHA Coaching beginning delivery before the 14-day cooling-off period has expired
you have been clearly informed that by giving this consent you would lose your right to withdraw once delivery commenced
you have expressly acknowledged this in writing (e.g., by ticking a confirmation box at checkout)
AHA Coaching has provided you with written confirmation of your consent before delivery commenced
Where these conditions are met, your right to withdraw will be lost once you have accessed or downloaded the digital content. At checkout you will be asked to confirm that you understand accessing the content immediately will result in the loss of your 14-day cooling-off right.
AHA Coaching is responsible for ensuring that all digital content conforms to the agreement at the time of delivery. Conformity is assessed in accordance with the Consumer Rights Act 2022, taking into account the description, purpose, and quality of the content as presented on the website.
Digital content conforms to the agreement where it matches the description, quantity, and quality stated on the product page; is fit for the purpose for which content of that type is normally used; and is free from errors or defects that affect its usability.
Duration of responsibility
For one-off delivery, AHA Coaching is responsible for any lack of conformity that existed at the time of delivery and becomes apparent within two years. For continuous delivery, AHA Coaching is responsible throughout the full delivery period.
Reporting a lack of conformity
Contact us at info@aharecallhealing.eu with the subject line “Conformity Issue”, including your order details and a description of the problem. We will acknowledge your report within 5 business days.
Your Remedies When Digital Content Does Not Conform
If your digital content does not conform to the agreement, you have the right to request that AHA Coaching bring it into conformity. Where AHA Coaching agrees to remedy, this will be done within 21 days at no cost to you.
Where AHA Coaching is unable to remedy, or where the lack of conformity is sufficiently serious, you have the right to request a proportionate price reduction or to withdraw from the agreement entirely. Any refund will be processed within 14 days to your original payment method.
Where instalment payment options are offered, the total price, number of instalments, individual amounts, and payment dates will be clearly displayed before you commit to purchase, in accordance with the Consumer Rights Act 2022.
By choosing to pay in instalments, you commit to paying each instalment in full and on time. Failure to do so constitutes a breach of the agreement.
Failed or Missed Payments
If an instalment cannot be processed, AHA Coaching will notify you by email promptly, provide a minimum of 3 business days to resolve the payment, and suspend access to the purchased content if the payment remains unresolved after notification. Access will be restored upon successful payment.
Default
If you cease making instalment payments, AHA Coaching reserves the right to demand immediate payment of the full outstanding balance and to pursue recovery through the appropriate legal channels under Irish law, including the Small Claims Court where applicable. Instalments already paid are non-refundable upon voluntary cancellation. This does not affect your statutory rights where digital content does not conform to the agreement.
Part C - 1:1 Recall Healing Consultations
This part sets out the terms and conditions that govern 1:1 Recall Healing consultations provided by AHA Coaching. It explains the scope of services, the responsibilities of both facilitator and client, and the policies that apply to our work together.
Submitting your consultation form or completing a booking confirms that you have read, understood, and agreed to all terms in this Part. If anything is unclear, contact us at info@aharecallhealing.eu before proceeding.
A copy of these terms will be sent to you by email in permanent form following submission of your consultation form, in accordance with Irish distance selling requirements.
The services, information, and consultations provided by AHA Coaching are intended to support general wellbeing and are educational in nature. They do not constitute medical, psychological, or psychiatric advice, diagnosis, or treatment and are not a substitute for the care of a qualified healthcare professional. Recall Healing is not a regulated health profession under Irish law. No diagnosis is made, and no medical treatment is prescribed as part of these services.
By participating in a consultation, you remain under the supervision and responsibility of your own healthcare practitioner.
AHA Coaching does not provide emergency medical or mental health services. If you are in distress, please contact your GP or another qualified healthcare professional. In an emergency or if you are at immediate risk of harm, contact emergency services (112 or 999) or attend your nearest hospital without delay.
Nothing in this disclaimer limits or excludes your statutory rights under Irish consumer law.
Voluntary Participation
Participation in Recall Healing sessions is entirely voluntary. You may end the consultation at any time, without penalty. The first few sessions are an opportunity to assess whether this approach and this facilitator are the right fit for you.
Client Responsibilities
Attend sessions on time and be ready to engage.
Do not attend sessions while under the influence of alcohol, drugs, or other mood-altering substances.
Engage openly and honestly — the quality of the work depends on it.
Reflect on and work with insights discussed between sessions.
Attend consistently; irregular attendance may limit progress.
Facilitator Responsibilities
Your facilitator will be prepared and present at the agreed session time, except in cases of genuine unforeseen circumstances or emergency. The facilitator will offer focused, professional support and guidance. The facilitator’s role is to guide and support the process. The client retains full responsibility for all personal decisions, actions, and outcomes arising from or related to the sessions.
Equal Access
AHA Coaching is committed to providing services without discrimination. Sessions are open to all clients regardless of gender, age, race, religion, disability, sexual orientation, or any other characteristic protected under Irish equality legislation, including the Equal Status Acts 2000–2018.
AHA Coaching is committed to making our content and services accessible to all clients. If you require content in an alternative format or need reasonable accommodation, please contact us at info@aharecallhealing.eu and we will do our best to accommodate your needs.
No Guarantees
While many clients experience positive changes through Recall Healing, no specific outcomes can be guaranteed. Individual results vary and depend on personal circumstances, readiness, engagement, and consistency. Recall Healing does not promise results in relation to medical recovery, emotional or psychological outcomes, changes in relationships, or changes in behaviour.
Potential Risks
As with any reflective or personal development process, sessions may bring up challenging material. This can include difficult memories, unexpected emotional responses, or temporary discomfort such as sadness, guilt, anger, frustration, loneliness, or a sense of helplessness. Some clients experience a temporary intensification of existing symptoms as awareness increases. Clients are encouraged to seek appropriate medical or mental health support at any time if needed.
If distress arises during a session, the facilitator may pause or bring the session to a close early in order to prioritise your wellbeing. The facilitator will signpost you to appropriate support, which may include your GP, a mental health professional, or emergency services where necessary. Pausing or ending a session for this reason does not result in forfeiture of the session fee. The facilitator will follow up by email within one business day.
Potential Benefits
Benefits may include increased self-awareness, improved emotional coping, greater clarity around personal patterns, new perspectives on challenges, enhanced communication in relationships, improved self-esteem, and a greater sense of personal responsibility and empowerment. Benefits vary from person to person.
Credentials
Recall Healing facilitators hold diplomas and training certifications from the Institute of Valeology. Areas of study include the human skeleto-muscular system, relationships, depression and addictions, children’s learning and behavioural challenges, and weight-related issues. Full qualification requires completion of a final certification step through the International Recall Healing Institute. Copies of relevant certifications are available in section ''About.
Approach
Sessions focus on creating a supportive and respectful environment that encourages reflection on life experiences, emotional patterns, and belief systems and how these may influence present challenges. The process may include guided exploration, emotional awareness, cognitive reflection, and practical ‘Letting Go’ tools.
Supervision
In line with good practice standards, the facilitator may consult with other professionals regarding case management or structure. Client confidentiality is always maintained. No identifying details, including names or other personal identifiers, are ever disclosed during supervision or professional consultation.
Booking
Once you have submitted your consultation form via Jotform, sessions can be scheduled through the Systeme booking system available on the AHA Coaching website. You will receive a confirmation email with your session details.
Format and Duration
Sessions are conducted online via Google Meet or WhatsApp video call. Sessions are 60 minutes in duration. Where a session genuinely requires additional time to close appropriately, this is provided at no extra charge.
Frequency and Overall Duration
Sessions are typically scheduled every one to two weeks at a mutually agreed time. Many clients feel they achieve their intended outcomes within 6 to 10 sessions, though some require fewer and others choose to continue longer. The overall length of the process depends on individual circumstances and the complexity of the issues being explored.
Presence of Others
Sessions are intended to be attended individually. The presence of children, family members, or other individuals is generally disruptive and is therefore discouraged.
Session Fee
The fee is €80 per 60-minute session
VAT: This service is currently exempt from VAT, as annual turnover is below the Irish VAT registration threshold.
A payment link will be issued after choosing the date and time of the consultation.
Cancellation by the Client
Cancellations made with more than 24 hours’ notice will receive a full refund or a credit toward a future session at the client’s preference.
Please note: weekends do not count toward the 24-hour notice period. For example, a Monday 1:00 pm appointment must be cancelled by 1:00 pm on the previous Friday.
Cancellations made with less than 24 hours’ notice will forfeit the session fee. Exceptions may be made at the facilitator’s discretion in cases of genuine emergency. If a client misses two appointments without adequate notice, the facilitator reserves the right to discontinue services.
Cancellation by the Facilitator
If a session is cancelled by the facilitator for any reason, a full refund will be issued within 14 days or the session rescheduled at the client’s preference. The client will never lose a prepaid fee as a result of a facilitator cancellation.
Your Right to Withdraw (14-Day Cooling-Off Period)
As this service is provided remotely, you have the right to withdraw from this agreement within 14 days of booking without giving any reason, under the Consumer Rights Act 2022.
However, if you request that your session take place within this 14-day period, you expressly consent to the early commencement of the service. If the session has been fully delivered within the cooling-off period, your right of withdrawal is lost upon completion of that session.
To exercise your right of withdrawal, contact us at info@aharecallhealing.eu before the session takes place. See Appendix A for a withdrawal notice template.
All Refunds
All refunds will be issued within 14 days of a cancellation or withdrawal request, using the same payment method as the original transaction where possible.
Late Arrivals and No-Shows
Late arrivals may result in a shortened session, as sessions must end at the scheduled time. If a client misses two appointments without adequate notice, the facilitator reserves the right to discontinue services.
General Confidentiality
All information shared during consultations is treated as strictly confidential and will not be disclosed without your consent, except as set out below.
Exceptions to Confidentiality
Confidentiality may be broken where legally or ethically required, including in situations involving:
suspected abuse or neglect of a child or vulnerable person
serious risk of harm to yourself or others
a court order requiring disclosure of records
Records
Professional standards require that consultation records be maintained. These include a completed Jotform intake form, a signed informed consent agreement, and facilitator notes. All records are stored securely and retained for eight years following the end of services. You have the right to request access to your records under Irish data protection law. For full details, please refer to the AHA Coaching Privacy Policy.
Use of Anonymised Session Material
With your consent, anonymised and de-identified material from sessions may be used for professional development, educational, and promotional purposes, including in workshops, training events, and online content. Before any such use, all identifying information will be removed. No sensitive personal data will ever be used in a way that could identify you.
If you do not consent to this use, please indicate this clearly on your intake form. Your choice will have no effect on the quality or availability of services provided to you. You may withdraw your consent for future use at any time by contacting us at info@aharecallhealing.eu. Withdrawal does not apply retroactively to material already published or used prior to the withdrawal request.
Current Platforms
Consultations are conducted via Google Meet or WhatsApp video call. Where WhatsApp is used, it is owned by Meta Platforms Ireland Limited and operates under its own terms and privacy policy. Certain technical data, such as your phone number, call duration, and device information, is processed by Meta under their own privacy policy, separately from and outside the control of AHA Coaching.
Session content is not recorded by us. All notes taken during or after sessions are stored securely in accordance with the AHA Coaching Privacy Policy.
Your Consent for WhatsApp
By booking a session and selecting WhatsApp as your platform, you confirm that you:
have been informed that WhatsApp is owned by Meta and operates under Meta’s privacy policy
understand that call metadata is processed by Meta and is outside AHA Coaching’s control
have had the opportunity to read Meta’s privacy policy at https://www.whatsapp.com/legal/privacy-policy
freely and explicitly consent to the use of WhatsApp for your consultation sessions
If you do not wish to use WhatsApp, please contact us at info@aharecallhealing.eu to discuss alternatives.
Clients are encouraged not to share sensitive health or personal information in WhatsApp text messages outside of sessions.
Minimum Age
AHA Recall Healing sessions are available to clients aged 16 and over. Clients under 18 are considered minors under Irish law, and additional requirements apply.
Parental or Guardian Consent
Where a client is aged 16 or 17, written consent from at least one parent or legal guardian is required before sessions begin, provided via the parental consent section of the Jotform intake form. Where both parents share parental responsibility, both must be informed of the minor’s participation, even if only one is required to sign. It is the responsibility of the consenting parent or guardian to ensure the other is informed.
Parental Responsibility During the Process
The consenting parent or guardian assumes joint responsibility with the minor for engagement with the process, including attendance, fee payment, and communication of any concerns to the facilitator. The minor’s confidentiality within sessions will be respected, and session content will not be routinely shared with parents unless a confidentiality exception applies.
Safeguarding
AHA Coaching is committed to the safety and wellbeing of all clients, including minors. We operate in accordance with the Children First Act 2015 and the Children First: National Guidance for the Protection and Welfare of Children. Any concerns regarding the safety or welfare of a minor will be reported to Túsla, the Child and Family Agency, in accordance with our legal obligations, regardless of confidentiality.
If you have any concerns about a child’s safety or welfare, you can contact Túsla directly at www.tusla.ie.
Under 16
Under GDPR Article 8 and Irish data protection law, the minimum age for consent to data processing in connection with online services is 16 in Ireland. Clients under 16 may not use our website, purchase digital products, or sign up to our mailing list.
Part D - Intelectual Property, Reviews & Liability
All content available on the website, including digital content, course materials, written content, graphics, images, audio, video, and any other creative elements, is protected under the Copyright and Related Rights Act 2000 and applicable EU intellectual property law. All intellectual property rights belong to AHA Coaching or to third parties who have licensed their content to AHA Coaching.
Your Permitted Use
By purchasing digital content or accessing the website, you are granted a limited, personal, non-transferable licence to access and use the content for your own personal purposes only. This licence does not permit you to:
copy, reproduce, or distribute any content in any form
share, sell, or sublicense any content to any third party
use any content for commercial purposes without express written permission
remove or alter any copyright notices or other proprietary markings
Unauthorised use of any content beyond what is permitted under Irish fair dealing provisions may constitute infringement of copyright and could result in civil or criminal liability under Irish and EU law. To request a licensing arrangement, contact us at info@aharecallhealing.eu.
We may give you the opportunity to share your experience directly on our website or through a trusted third-party site. All reviews must be honest, fair, and respectful.
The following are not permitted:
Reviews submitted without genuine prior experience of our services
Reviews that constitute unfair commercial practice under the Consumer Protection Act 2007 or S.I. No. 657 of 2022
Reviews that are defamatory or harmful to us or any third party
Paid or incentivised reviews intended to artificially inflate ratings
Where we choose to verify that a review comes from a genuine client, we do so by cross-referencing the reviewer’s details against our order records. Reviews that cannot be verified as coming from a genuine client will not be published. Where a review does not meet these standards, we reserve the right to decline to publish it or remove it.
To the fullest extent permitted by Irish law, AHA Coaching’s liability for any claim arising from the purchase or use of digital content or services is limited to the total fees paid by the buyer for the specific digital content or service directly giving rise to the claim.
AHA Coaching is not liable for any indirect, consequential, or economic loss, loss of data, loss of revenue, or any other commercial loss arising from the use of or inability to use our digital content or services.
AHA Coaching is not responsible for:
Interruptions to access caused by technical issues outside of our control, such as server outages or third-party platform failures
Difficulties accessing content due to incompatible, misconfigured, or outdated devices or software on your end
The outcomes or consequences of applying information or guidance contained within our digital content; we encourage you to seek personalised professional advice before making any changes to your health or lifestyle
Nothing in this clause excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Irish or EU law. Your statutory rights as a Consumer under the Consumer Rights Act 2022 remain fully intact.
Occasionally, AHA Coaching may be unable to deliver digital content or services due to circumstances genuinely outside our control. These may include serious illness or bereavement, prolonged technical failure, interruption or closure of third-party platforms, natural events, or other unforeseen situations.
In such circumstances, we will notify you as soon as reasonably possible. The following applies:
For one-off digital content purchases: any content not yet delivered will be made available as soon as possible or a full refund will be issued within 14 days
For ongoing programmes or subscriptions: a pro-rata refund will be issued for any period during which the service was unavailable
For pre-sold content not yet released: you will be notified promptly and offered either a full refund or an amended delivery date
Part E - Disputes, Complaints & Governing Law
If something has not gone as expected, we are always here to listen and to make it right. Every client has the right to raise a complaint, and we take every concern seriously.
Contact: info@aharecallhealing.eu
Response time: Within 14 days of receiving your complaint
Technical issues: Include your full name, email address used at purchase, description of the problem, and the device and operating system you are using
Where we confirm that content or a service does not meet the standard agreed at the time of purchase, we will offer one of the following resolutions: an updated or corrected version of the content; resolution of the technical issue directly; or, in exceptional circumstances, a full refund of the amount paid.
If Your digital content Has Not Been Delivered
If content you have purchased has not arrived as agreed, please contact us straight away. If we are unable to deliver after you have contacted us, you have the right to cancel your purchase and receive a full refund. You do not need to contact us first if it is clear from our communications that delivery will not happen or if a specific delivery date was agreed upon and has passed.
We always aim to resolve any concerns directly and fairly. If you feel your complaint has not been resolved to your satisfaction, you have the right under Irish and EU law to seek independent support without needing to go to court.
You may:
Competition and Consumer Protection Commission (CCPC) – for guidance on your consumer rights: www.ccpc.ie
Alternative Dispute Resolution (ADR) – refer your dispute to an approved ADR body for independent and impartial mediation
European Consumer Centre Ireland (ECC Ireland) – for cross-border EU disputes: www.eccireland.ie
EU online dispute resolution (ODR) platform – a free, accessible tool for resolving complaints about online purchases across the EU: https://ec.europa.eu/consumers/odr
The ODR platform link is a legal requirement under EU Regulation 524/2013 for businesses selling online.
It is also displayed on our website at www.aharecallhealing.eu.
These Terms and Conditions are governed by and construed in accordance with the laws of Ireland and fall under the jurisdiction of the Irish courts. Nothing in these Terms affects your statutory rights as a consumer under Irish or EU law. Those rights are always fully preserved.
We may update these Terms from time to time for genuine reasons, such as changes in Irish or EU law, technological updates, or developments in how we run our business. Any changes will never affect a purchase you have already made – your agreed terms are always protected.
Whenever we make a meaningful change, we will notify you by email at least 14 days before the updated Terms take effect. The following applies depending on your type of purchase:
One-off digital purchases: the terms in place at the time of your purchase always apply to that purchase
Ongoing programmes or content accessed through your account: if a change significantly and negatively impacts your access, you may cancel within 30 days of being notified, with no penalty
Subscriptions and electronic services, if you are not happy with updated Terms, you may cancel immediately by deleting your account or unsubscribing
If you continue using our services after updated terms take effect, this will be taken as your acceptance of the changes. The current version of these Terms is always available on our website.
Part F - Data Protection & Cookies
The administrator of your personal data is AHA (Awareness Healing Appreciation) Coaching, Magdalena Rozdzialik, 160 Rosewood, Ballincollig, Co. Cork, Ireland.
The website uses cookie technology. Full details regarding the processing of personal data and the use of cookies are set out in our Privacy Policy, available at: https://www.aharecallhealing.eu/privacy-policy
By using the website and our services, you acknowledge that you have read and understood our Privacy Policy. For any questions about how your data is handled, please contact us at info@aharecallhealing.eu.
Appendix - Withdrawal Notice Template
To exercise your right to withdraw from an agreement, please copy, complete and send the following notice to info@aharecallhealing.eu:
Subject: Withdrawal Notice
I hereby give notice that I wish to withdraw from my contract for the following service/product: ...
Name: ...
Service / product ordered: ...
Date of booking / purchase: ...
Date of this withdrawal request: ...
Signature (type): ...